Frequently Asked Questions

Taking an Exam

All course examinations are completed online and are available for completion once logged into the Exam Center located at www.FiTOUR.com. Your examination grade will display at the conclusion of the examination.

The official certificate will be available for printing immediately following completion of the examination when logged into the My Account section of www.FiTOUR.com. A certificate with an embossed seal can be purchased for an additional $9.99 once logged into the My Account section of www.FiTOUR.com.

Yes, the answers will be saved. If you experience a connection issue when taking the course examination, simply log out and reconnect your computer to the Internet. Once back online, login to the Exam Center and resume the examination.

The allotted time to complete the course examination is THREE hours.

All FiTOUR® certification course examinations consist of 100 multiple choice and True/False questions.

The examination will be graded automatically and the results will be provided immediately after completion of the examination. If a score of 75% or higher is achieved, an official FiTOUR® certificate will arrive within 21 business days at the address supplied to FiTOUR® during registration. If the score is lower than a 75%, the participant will be given the option to purchase a FiTOUR® Retest for a fee of $25.

Other

Although FitOUR is a Nationally Recognized certification organization, this decision is made by each individual fitness facility. Please check with the fitness facility you plan to work with prior to choosing your certification organization.

The majority of our certification workshops are approved by AFAA for CEC credit. Please visit our FiTOUR Workshop at http://fitour.com/workshops.cfm pages to see specific CEC credit for each certification course.

Since you received the other set of study material free with registration, you may register for the other examination by submitting an inquiry to our support team. The cost for the examination is $65.

Online orders

FiTOUR has designed an innovative form of study material we refer to as the FiTOUR Double Book. Before you assume that you have received the incorrect study material, please flip the book over and make sure that the book is not a FiTOUR Double Book. If you have confirmed that the study material is not a FiTOUR Double Book, please contact us via our online support system and we will schedule an order that will include the correct material immediately.

In-Home Option: Product(s) must be returned within 15 days of receipt of the order to receive a full product refund. PLEASE BE ADVISED THAT ALL MERCHANDISE BEING RETURNED FOR REFUND MUST BE RECEIVED WITHIN 15 DAYS OF RECEIPT OF THE ORDER. MERCHANDISE ARRIVING AFTER 15 DAYS OF RECEIPT OF THE ORDER WILL BE ELIGIBLE FOR FiTOUR® STORE CREDIT ONLY. All items must be returned in the original packing box and in resalable condition. Books and Videos are not refundable unless they are damaged upon delivery. Certification and CEC exams and study manuals are non-refundable once the exam has been taken. Shipping charges are not refundable. Note: All returns are subject to a 20% re-stocking fee.

Please submit an inquiry via our online support system that includes the order number for the order in question. We will track the shipment and determine the cause of the delay. Once the cause is determined, we will take the appropriate action and issue a replacement immediately if necessary.

If the merchandise is received within 10 days of receipt of the order, a credit will be issued to the credit card used for the order. Merchandise received after this time period are eligible for store credit only. If the order has been returned within the time period required for a refund, please submit an inquiry that includes the order number and we will determine the cause of the delay.

No, you must complete only the course(s) that you have registered for. If you wish to register for the other course(s) that may be included with the book, please follow the directions in the middle of the book that divide the two content areas.

Registration

Everything you will need to complete the certification course/workshop is included. The study material and examination are included in the registration price. All course examinations are completed online and are available for completion once logged into the Exam Center located at www.FiTOUR.com.

The course(s) examination(s) must be completed within 12 months of registration. There is a $10 fee to reinstate the examination for the program if the deadline expires. Please note that if course material is updated after the 12 month period, the updated study material is available at full price.

Please bring water, a towel, a notebook, a pen and your FITOUR® Study Manual, and be ready to learn and move! FITOUR® certifications include FREE FITOUR® Study Material and several customer options for shipping & handling. FITOUR® recommends ordering study materials more than 14 days prior to the workshop date. The material in the official FiTOUR® Study manual will be referenced frequently during the certification workshop.

Yes, simply bring a check or credit card with you and register prior to the workshop. (The FITOUR® free study material will be shipped after the workshop-shipping and handling fees apply).

Renewing a Certification

FiTOUR does not require completion of continuing education credits for renewal of a certification. To renew, simply login to the Exam Center within 90 days of the expiration date (and up to 30 days after the renewal date) and complete the 25 question renewal examination. Upon successful completion of the renewal examination, an updated certificate will be available for printing once logged into the My Account section of www.FiTOUR.com. Note, you will receive email reminders beginning at the 90 day point prior to the expiration date.

To access the renewal examination, please visit the Exam Center located at www.FiTOUR.com within 90 days of the expiration date. Once logged in, you will have access to complete the 25 question renewal examination.

Exam Center Login

Your email address will be used as the login. To retrieve your password, visit www.fitour.com/user/password. Please enter your email address and your password will be immediately sent to the email address on file.

The registrant who will be completing the course examination must login to the Exam Center located at www.FiTOUR.com using the ORIGINAL email address and password created when registering for the course. Once the examination is completed, the test taker will enter the name that should appear on the official certificate, as well as, the shipping address. The name on the account, however, will remain the same as the ORIGINAL registrant. Please submit an inquiry via our online support system with details if you wish to change the name on the account.